Grand Wash Auto

www.grandwashauto.com.au

1. Tell us about your business

We are new car wash established in Melbourne. A fully automated conveyorised 140 feet tunnel. It's a ride thru process using state of the art equipment and biological chemicals. We wash, shine and protect your vehicle in 3 minutes. Our video touch screen pay stations make it easy for wash selection and we accept credit card and cash payments. We offer customers complimentary self serve vacuums with no time limits.

2. When and why did you start your business?

Started operating in September 2009

3. On a personal level, what have you achieved with of your business?

A great customer experience and changed the way people view car washing. We offer our community convenience, consistency, speed, value, and quality service.

4. What are some of the challenges you’ve faced in growing your business?

Communicating the point of difference with our type of car wash compared to others as its so different.

5. What activities have been successful in promoting your business?

Fundraising opportunities with our community. Dealing with businesses and schools in the community, word of mouth and referral opportunities. Google advertising.

6. What activities were less successful for marketing your business?

Yellow pages and local paper.

7. Name your favourite thing about your business

Dealing with our fantastic customers.

8. Who or what other businesses or business people inspire you?

Boost, Bunnings, Virgin. Richard Branson, Warren Buffet

9. What are your plans for the future of your business?

We plan to establish 4 corporate sites in Melbourne and then franchise our model throughout Australasia.

10. Share your best business tip with our readers.

Do your homework, research, research and more research. Find your key point of difference and create raving fans.

Visit us at: www.grandwashauto.com.au